Order Modification Policy

Order Modification Policy

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. 

If a customer needs to change an order within the 24-hour allowable time frame, Koaclad will be able to assist with the following scenarios:

  • Removing items from an order 
  • Change of shipping address
  • Change of email address
  • Change of customer’s name

If a customer wants to change a variant or add more items to an order this is not possible.