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Tracking Policy

Tracking Number Policy

 Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

Pillow Covers: 5-7 days after order processing.

Cloth Tote Bags: 5-7 days after order processing.

Crew Socks: 5-7 days after order processing.

Leather Tote Bags: 5-7 days after order processing.

Shoulder Handbags: 5-7 days after order processing.

Canvas Saddle Bags: 6-8 days after order processing.

Canvas Shoes: 6-8 days after order processing.

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times.

 

Recommended Tracking Websites

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

 

Tracking Number Delivery For Customers

The following are the maximum number of days for tracking numbers to be provided to your customer after their order is processed

Pillow Covers: 7 days after order processing.

Cloth Tote Bags: 7 days after order processing.

Crew Socks: 7 days after order processing.

Leather Tote Bags: 7-10 days after order processing.

Shoulder Handbags: 7-10 days after order processing.

Canvas Saddle Bags: 7-10 days after order processing.

Canvas Shoes: 7-10 days after order processing.

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the customer may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).

If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed the customer may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We recommend the customer contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Koaclad is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

For International orders with no final destination tracking: if the customer claims they never received their order, Koaclad will resend or refund the order after 45 days has elapsed.